Tel 01258 472685  

1. All orders are accepted on the following conditions unless expressly varied or amended by us in writing.  2 Any delivery date given shall be approximate only and the time of delivery shall not be deemed to be of the  essence. We accept no liability for consequential loss for any delay in the delivery of the goods, howsoever  caused.  
2. All prices quoted are for goods and items, which are not in a weathered, antique, mossy condition unless  otherwise specified in writing by us. Casts may weather naturally over time and we accept no responsibility for  their eventual appearance.  
3. We examine goods before leaving our premises and we accept no responsibility for damage caused by careless  handling or storage on the customer’s premises or sites or through incorrect fixing.  
4. We accept no responsibility for delays in completion of the contract due to labour disputes or other factors  beyond our control.  
5. Goods are not tested or sold as fit for any particular purpose unless accompanied by a warranty issued by us  specifically stating such a purpose.  
6. Although we may provide scale drawings of bespoke designs, the appropriateness or suitability of the design is  the responsibility of the customer.  
7. In the event of a complaint arising under, out of, or in connection with this contract, our liability to the customer  shall under no circumstances exceed the estimate or quotation price of the particular piece/s in regard to which  the complaint is made.  
8. Any variation to an order or cancellation thereof is subject to our written acceptance on terms indemnifying us  against loss of damages. Goods shall not be returned without our prior agreement.  
9. At the time of placing the order (unless condition 11 shall apply) the customer shall give us his name and place of  abode and/or business and shall pay us the total price unless varied by us in writing.  
10. A binding contract which includes these terms and conditions of sale shall be concluded only upon the despatch  by us to the customer of the goods ordered which may at our absolute discretion be delivered from stock before  payment by the customer and in such event payment shall be made by him within 28 days of the receipt by him  of the advice note relating to such delivery. We reserve the right to charge 5% every succeeding 28 days on the  total amount outstanding. If the customer fails to make any payment on the due date then, without prejudice to  any other right or remedy available to us, we shall be entitled to cancel the contract or suspend any further  deliveries to the customer.  
11. Payment in respect of export accounts shall be made to us in advance of despatch.  13 We should be notified immediately should any goods not be received within 14 days of despatch. Should any  goods arrive in a damaged condition we are unable to entertain any claim for damages unless we are notified in  writing within two days of the date of delivery.  
12. In the case of delivery of goods by instalments, the Buyer will not be entitled to treat the delivery of faulty goods  in any one instalment or the late delivery or non-delivery of any one instalment as a repudiation of the whole  Contract.  
13. We reserve the right to alter any ornament or part of a whole composite design of ornament at any time. We  reserve also the right to withdraw any ornament or part from sale.  
14. Delivery shall be to the nearest kerbside. Placement or erection is not included unless previously agreed in  writing. If additional labour is required for unloading, the purchaser shall supply this.  
15. In the event of the Buyer refusing to accept delivery of goods after delivery arrangements have been confirmed  in writing by the Company, the Company shall (without prejudice to any other rights or remedies available to it)  be entitled to charge the Buyer with all packing, unpacking, loading, unloading and transportation costs incurred  in such an abortive delivery.  
16. All moulds made to customer’s specifications remain the property and copyright of the Company which reserves  the right to sell the moulds or its casts, unless such use is specifically excluded by us in writing.  19 Cancellation. This applies to private individuals & sole traders only: We do not keep stone features in  stock, therefore, the items you have selected are made specifically for your order and to the  specifications you have selected including colour. Because of this bespoke approach the 14 day  cancellation period starts from the time that your order is placed with and accepted by us. Please be  aware if you cancel the order within the 14 days and we have incurred costs based on actioning your  original instructions you may not be entitled to a full refund.  

October 2018 

. Cranborne Stone Ltd, Butts Pond, Sturminster Newton, Dorset DT10 1AZ  email: team@cranbornestone.com